Refund policy
Return Policy
We offer a 30-day return window. This means you can request a return within 30 days from the date you receive your order.
Return Eligibility
To qualify for a return, your item must be in the condition you received it—unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.
To initiate a return, please email us at yentzerpanto@gmail.com. Returns should be sent to the following address: [INSERT RETURN ADDRESS].
Once your return is approved, we will provide a return shipping label along with instructions on how and where to send your item. Please note that items sent back without prior authorization will not be accepted.
If you have any questions about returns, feel free to contact us at yentzerpanto@gmail.com.
Damaged or Incorrect Items
Please examine your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can assess the issue and resolve it.
Non-Returnable Items
Some items are not eligible for return, including:
- Perishable goods (e.g., food, flowers, or plants)
- Custom or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
If you’re unsure whether your item qualifies for a return, please contact us. Additionally, sale items and gift cards are non-returnable.
Exchanges
To ensure you get the item you want, we recommend returning your original item first. Once the return is approved, you can make a separate purchase for the replacement item.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification. Items must be returned in their original condition—unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is required.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at yentzerpanto@gmail.com.